Shipping Return & Refund

At coonest Store, we are dedicated to providing our valued customers with a seamless shopping experience. Our policies may be updated and published on our website, littlesproutstore.com, and they will take effect immediately upon publication. By using our services, you accept these policies; if you disagree, please discontinue use immediately.

Return & Refund Guidelines
After-Sales Policy:
You must initiate return and refund requests within 30 days of receiving your order. Some suppliers may have different after-sales periods, as authorized by coonest Store. Suppliers will only offer after-sales services within this specified timeframe.
Order Cancellation:
Orders can be cancelled before shipment using the “request refund” button in your user account or by contacting our customer service team. Please note that some suppliers may not support cancellations before shipment. Suppliers have up to three business days to approve or deny cancellation requests.
Supplier Order Fulfillment:
If suppliers encounter issues such as stock shortages that prevent order fulfillment within specified processing times, they can cancel and refund the order.
Goods Damaged on Arrival:
Customers must provide clear evidence when requesting refunds for damaged items. If return shipping is necessary, the supplier must issue a prepaid return label within three business days, with refunds processed after verifying the return is in transit.
Non-Defective Returns:
Suppliers have discretion over accepting returns for non-defective items, as detailed on the product page at coonest Store. Accepted returns may incur a restocking fee of up to 35% of the order total.
Warranties:
Suppliers are not obligated to provide warranties or adhere to specific warranty protocols.
Refund and Redelivery Timing:
Per our policy agreements, we must process refunds within three business days and initiate redelivery within five business days.
Proof of Issues:
Customers should submit compelling evidence of problems within the after-sales period. coonest Store will have the final say on the validity of the evidence provided.

Key Circumstances
Unshipped Orders:
Customers receive full refunds if supplier processing times are exceeded. Suppliers have three business days to process refund requests, after which coonest Store will intervene if necessary.
Shipped Orders:
Suppliers must handle refund requests for shipped orders within ten business days. Inaction may prompt intervention by coonest Store.
Returned or Destroyed Goods in Transit:
Suppliers should process refunds for returned packages within three business days or redeliver within five days. Proof of destruction allows for refunds within three business days.
Erroneous Delivery Information:
Customers must promptly request corrections of erroneous delivery details. If items are shipped, customers should directly contact the logistics provider. In cases of incorrect addresses, customers are responsible for returns, and suppliers will refund or redeliver after the returned goods are received.
Defective Products:
Prompt reporting of issues with evidence is required. Suppliers must provide return labels and process refunds within three days of proof validation. Redeliveries should occur within five days.
Logistics Issues:
Suppliers must provide valid tracking within four days. Failure to do so may warrant refunds by coonest Store. Unresolved logistics issues will qualify for refunds unless affected by exceptions like holidays or unforeseen events.

Special Situations

Please contact our support team at help@coonest.com or use our “Contact Message” option during holidays or exceptional circumstances. coonest Store strives to resolve such issues promptly, typically within two weeks.

Dispute Resolution

If you are unsatisfied with a resolution, you are encouraged to open a dispute with coonest Store to explore further actions.

These policies reflect coonest Store’s commitment to transparency and fairness while establishing straightforward guidelines for returns, refunds, and cancellations. Our customer service team is always ready to assist you, ensuring a satisfactory experience with coonest Store.